For solo and small family law firms
What actually happens when a client calls your firm?
You know what your staff tells you. You don't know what your callers hear.
We place 5 silent test calls to your office over 7 days and send you a timestamped report of what happened. Free. No demo, no sales call.
Takes 60 seconds to request. Report in 7 days.
See a sample report-
Tue, Oct 7 · 12:18 pm
Lunch call
Person -
Wed, Oct 8 · 6:42 pm
Evening call
Voicemail -
Thu, Oct 9 · 9:05 am
Hang-up after 2 rings
Called back · 3h 12m -
Fri, Oct 10 · 4:51 pm
Late-afternoon call
No answer -
Sat, Oct 11 · 10:30 am
Hang-up after 2 rings
No callback
The problem
Your phone rings while you're in court.
You're in a hearing, in a consult, on another line. The phone rings anyway.
Nobody measures what happens next. Your greeting promises a callback. Nobody tracks whether it came, or how long it took.
A parent in a custody emergency does not leave a voicemail. They call the next firm on the list.
-
40%
of law firms answer the phone.
Source: Clio, secret shopper study, 500 firms
-
34%
of callers who reach voicemail never call back.
Source: Industry intake research
-
$649
average value of a lost lead.
Source: Industry intake research
You can't hear your own phone from the outside.
What you know today
- Your staff says the phone gets answered.
- Your phone bill lists calls, not what callers heard.
- You count voicemails, not how long callbacks took.
What the audit shows
- How many rings before each call was answered.
- Whether a person or a voicemail picked up.
- Whether anyone called back, and after how long.
- How your county's family law firms did on the same tests.
How the audit works
Five calls tell you more than one.
- 01
You confirm the number
Enter your firm's main number and confirm you control it. We test no number without its owner's authorization.
- 02
We place 5 short test calls
One call can land on a good moment. Five calls, spread over weekday evening, lunch and Saturday morning, show the pattern. No voice, no message, no recording.
- 03
We test your callbacks
On some calls we hang up after two rings on purpose, to see if anyone calls back, and how fast.
- 04
You get a timestamped report
Rings to answer, person or voicemail, callback rate and delay, and how you compare to family law firms in your county.
Sample report
The report shows every ring.
Every call, with its local date and time and what your caller got. A score out of 100, one plain verdict, and how your county's family law firms did on the same tests. Forward it to whoever answers your phone.
Run my free Answer AuditAnswer Audit report
Family law firm · Travis County, TX
58 / 100
Answered 1 of 3 calls. Called back 1 of 2 hang-ups.
Verdict
Two of three test callers never reached a person, and one hang-up got no callback. Your gaps are weekday evenings and late afternoons. Intaka's assistant would have texted those callers back within 10 seconds.
- Answered by a person in 4 rings
Tue, Oct 7 · 12:18 pm
Lunch call
- Voicemail after 6 rings
Wed, Oct 8 · 6:42 pm
Evening call
- Callback after 3h 12m
Thu, Oct 9 · 9:05 am
Hang-up after 2 rings
- No answer
Fri, Oct 10 · 4:51 pm
Late-afternoon call
- No callback
Sat, Oct 11 · 10:30 am
Hang-up after 2 rings
What we never do
Silent tests, on a number you control. Metadata only.
-
No voice
We never speak, play audio, or leave messages.
-
No recording
We never record calls. Metadata only.
-
Only 8am–9pm
We never call outside 8am–9pm your local time.
-
Only with consent
We never test a number without the owner's authorization.
-
No surprise texts
We never send SMS unless you opt in.
After the audit
The audit is free. Fixing what it finds starts at $49/month.
When your office misses a call, Intaka texts the caller back for you, asks the intake questions and books the consult on your calendar. Every Monday, a report shows what it caught while you were in court.
Intaka assistant
$49 / month, founding price
Founding price for the first 50 firms, kept for as long as you stay. Standard price $89/month.
- A text from your firm's assistant within 10 seconds of a missed call
- Intake questions by text: matter, urgency, county
- Consults booked automatically on your calendar
- A weekly report: calls missed, callers texted back, consults booked
3 consults booked while you were out.
Calls missed
9
Texted back
9
median 6s
Consults booked
3
- Custody modification Tue · 2:30 pm
- Divorce, uncontested Wed · 10:00 am
- Child support review Fri · 4:00 pm
Is this for you?
It is, if
- You run a solo or small family law practice.
- You, or one person on your team, answer the phone.
- You want facts about your intake, not a sales pitch.
It isn't, if
- You already get a report on every call from a 24/7 call center.
- You want a person to pick up live. Intaka texts your missed callers back; it doesn't take calls.
Free Answer Audit
Find out what your callers get.
Takes 60 seconds. Report in your inbox on day 7.
- 5 silent calls over 7 days
- No voice, no recording
- No demo, no sales call
Check your inbox.
Confirm your email and your first test call happens within 24 hours.
Questions attorneys ask first.
Anything else: hello@intaka.co.
Is this legal?
Yes. You authorize tests on your own number. We place no automated voice, play no audio and record nothing. Calls are metadata only.
Will my staff know?
Only if you tell them. Calls look like a regular missed or hung-up call.
Do you sell my data?
No. Your results are shared only with you. County benchmarks are aggregated and anonymized.
What if I use an answering service?
We measure what your callers experience, whoever answers.
Can I stop the tests?
Yes. One click from any email, or reply STOP to any SMS.